Engineered for Modern Support Teams
Whether you're a SaaS startup scaling rapidly, an e-commerce brand handling seasonal spikes, or an enterprise operation demanding strict SLAs, Indexu adapts to your workflow.
Deflect tier-1 developer queries with AI documentation search
Tech support is complex. Don't let your engineers get bogged down answering the same setup and API configuration questions. Indexu searches your existing documentation to answer routine queries, letting your team focus on actual bugs.
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AI Knowledge Base Crawling Automatically ingests your technical docs, developer guides, and API references using pgvector and Hybrid RRF search.
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Visual Workflow Onboarding Design drag-and-drop automated flows to gracefully onboard new users and verify configurations before routing to a human.
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Knowledge Gap Radar Identify which technical queries fail to find answers, and create Jira tickets for documentation updates.
Deliver shopping care on WhatsApp, SMS, and web chat
Meet your customers where they already are. Indexu pulls high-volume consumer channels into a single inbox, equipped with e-commerce macros and automated workflows to handle order status inquiries instantly.
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WhatsApp Cloud API Send proactive order updates, handle inquiries, and collect CSAT via native WhatsApp integration.
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One-Click Macros & Actions Agents can process returns, issue refunds, or escalate shipping issues with a single click right from the ticket timeline.
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Cart Abandonment Workflows Trigger automated support check-ins for high-value carts, turning abandoned checkouts into successful sales.
Strict SLA enforcement for mission-critical support
When contractual obligations are on the line, nothing can fall through the cracks. Indexu provides industrial-grade SLA tracking, intelligent agent routing, and unified internal collaboration tools for large-scale operations.
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Business-Hours SLA Timers Define complex SLA policies tied to specific schedules, priorities, and clients. Trigger automated escalation alerts before breaches happen.
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Advanced Group Routing Distribute load effectively using Round-Robin, Least-Loaded, or Manual Pull strategies tailored to your shift structure.
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Dual-Thread Collaboration Collaborate internally with private notes and mentions inline with public customer replies.
Underpinning Every Solution
Core architectural advantages built into the foundation of Indexu.
Workspace Isolation
Logical separation of workspaces and data ensuring enterprise-grade security and compliance for large organizations.
Air-Gapped Ready
Available as a fully on-premise deployment for highly regulated industries like healthcare, finance, and defense.
Multi-Model AI
Do not get locked into one vendor. Swap between OpenAI, DeepSeek, Google Vertex AI, and AWS Bedrock based on performance needs.
Granular Branding
Host multiple branded client portals and knowledge bases from a single Indexu instance, perfectly matching your company.
Not sure which solution fits?
Let our solution engineers walk you through a tailored demo based on your specific industry and workflow requirements.