Live Chat & Messaging

Real-Time Conversations Across Every Channel

Deliver lightning-fast support from one operator workspace powered by Laravel Reverb WebSockets, with per-channel AI routing, business hours, and instant human handoff.

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Be wherever your customers are

Unify your communication channels into a single, high-performance inbox designed for modern customer service teams.

Web Chat Widget

Embed our lightning-fast, custom-branded chat widget on your website. Ensure continuous conversations that persist across sessions.

Laravel Reverb • <5ms latency

WhatsApp Business

Native integration with the Meta WhatsApp Cloud API. Reach billions of users securely on their preferred messaging application.

HMAC-SHA256 signature verification

SMS & Email

Provide reliable coverage with Twilio SMS integration and standard email protocols, ensuring no query ever falls through the cracks.

Twilio API • Omni-channel routing

Plus native channels for every surface your customers use:

Web Chat WhatsApp Telegram Facebook Instagram Twilio SMS Email Custom Webhook
AI-First, Under Your Control

Automation that knows its limits

Bind an AI Agent to any channel and choose one of four routing modes. Guardrails (confidence thresholds, maximum AI turns, escalation keywords, and auto-escalation on negative sentiment) are yours to tune per agent.

ai_first human_first off_hours_ai disabled

Business Hours

Weekly schedules per timezone with an offline status API. Show "we're away" and capture messages instead of leaving customers hanging.

Offline Capture

When everyone is away, the widget collects the message and follows up by email. Nothing falls through the cracks.

Canned Responses

Shared and personal reply templates with variable interpolation, one keystroke away in the composer.

AI Copilot Sidecar

While operators handle the conversation, the AI suggests replies, summarizes threads, and rephrases tone.

Intelligent Routing

Operator Inbox with real-time routing

Equip your team with a workspace built for speed. Chats land in a FIFO queue operators can claim with one click, or are auto-assigned by real-time availability, workload, and department rules for the fastest response times.

  • Least-loaded operator routing distributes incoming chats fairly while respecting configurable capacity caps.
  • Operator presence tracking status stays in sync across available, busy, away, and offline states.
  • Department-based routing instantly direct billing queries to Finance or technical bugs to Engineering.
Indexu Live Chat operator inbox with a real customer conversation
Contact profile with full customer history in Indexu

Everything you need to deliver world-class chat

From cosmetic branding down to ultra-low latency WebSocket configurations, Indexu is built to perform.

Real-time Typing Indicators

See what your customers are typing before they hit send. Bi-directional indicators eliminate awkward pauses and speed up resolutions.

CSAT Surveys

Automatically trigger in-chat Customer Satisfaction (CSAT) surveys immediately after a resolution to capture accurate sentiment data.

Custom Widget Branding

Fully customize the web chat interface with your brand colors, custom launcher icons, and distinct welcome messaging workflows.

Operator Presence

Global synchronization of operator statuses. Route requests away from operators who are on a break or managing maximum capacity.

Continuous History

Chats are never lost. When visitors leave your site, conversations smoothly fallback to email notifications and resume when they return.

Developer Webhooks

Build custom conversational flows and push chat payload events to your external CRMs via real-time JSON webhooks.

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Channel Types

4

AI Routing Modes

3

Assignment Algorithms

1

Line to Deploy the Widget

Ready to connect with your customers in real-time?

Embed the widget, bind an AI Agent, and let your team focus on the conversations that matter.

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One-line widget embed