Every conversation, measured in one hub
Live chat, helpdesk, and AI Agent performance side by side, so you can see what is being deflected, what is slipping, and what your team should write next.
Executive Overview
AI Deflection
Conversations resolved without a human
Escalation Frequency
How often AI hands off to operators
Response Times
First response and resolution trends
CSAT
Post-conversation satisfaction ratings
One hub, every surface
Dedicated analytics tabs for each pillar of your support operation, with the same numbers your team sees in-app.
Live Chat Analytics
Conversation volume, first response times, operator availability and presence, proactive trigger performance, and CSAT breakdowns.
Helpdesk Analytics
Ticket volume and mix, SLA attainment and breaches, resolution times, group workload, and automation impact on your queue.
AI Agent & Knowledge
Per-agent deflection and escalation rates, retrieval search efficiency, and the knowledge content cues your AI relies on.
Analytics that tell you what to build next
Content cues surface the questions your knowledge base is failing to answer. One click sends them to the AI Knowledge Gap Radar, which drafts the missing articles for you.
- Low-confidence searches clustered into knowledge gaps
- 1-click AI draft articles from real customer questions
- Deflection rates before and after each article ships
Operator workload, at a glance
See active conversations, claim rates, and availability states per operator. Rebalance before queues build up.
ActionRadar: the next best action
The workspace dashboard turns raw metrics into a prioritized work queue: breached SLAs first, then stalled conversations, then knowledge gaps worth closing.
Measure what your support actually does
The Unified Analytics Hub is included on every plan, including Free.