Platform Overview

One Platform. Eight Powerful Modules. Zero Compromise.

See how Indexu's eight modules share one inbox, one knowledge base, and one automation canvas, so your operators stop switching between tools.

Join the Waitlist Browse the Eight Modules

The Indexu Suite

Everything you need to deliver great support, in one platform.

AI Agents

New

Build, test, and deploy AI Agents for every channel with the AI Agent Studio.

See AI Agents in detail

Live Chat

Real-time messaging with AI-first routing, business hours, and operator handoff.

See Live Chat in detail

Helpdesk & SLAs

Ticketing with SLA timers, macros, automations, and AI triage.

See Helpdesk & SLAs in detail

AI Knowledge Base

pgvector RAG, hybrid search, a robots-compliant web crawler, and Gap Radar.

See AI Knowledge Base in detail

Workflow Studio

Visual drag-and-drop automation builder with in-browser simulation.

See Workflow Studio in detail

AI Copilot

Triage, reply drafts, rephrasing, and pre-send checks for human operators.

See AI Copilot in detail

Client Portal

Branded Help Center with self-service and magic-link ticket access.

See Client Portal in detail

Analytics Hub

New

Deflection, escalation, workload, and content insights in one hub.

See Analytics Hub in detail
Integrated Ecosystem

How It All Works Together

From first contact to final resolution, Indexu's modules pass context to each other, so your team never loses the thread.

1. Customer Contact

Via Live Chat, Email, or WhatsApp

2. AI Copilot Triage

Analyzes intent & sentiment instantly

KB Deflection

Helpdesk Ticket

4. Resolution & Feedback

Automated CSAT surveys

Enterprise AI

Choose your AI engine

We don't lock you into a single LLM provider. Indexu's AI infrastructure is designed to be model-agnostic, giving you the power to choose the right intelligence for your security needs and budget.

  • Cloud Giants Supported native integrations for OpenAI, OpenRouter, DeepSeek, Qwen, Google Vertex AI, and AWS Bedrock.
  • Local & On-Premise Ready connect to any OpenAI-compatible endpoint, including self-hosted inference servers, to keep data 100% in-house.
  • Configurable per Workspace use a cheaper model for drafting and a more advanced model for critical triage steps.
AI provider settings with dynamic model discovery
Analytics dashboards with deflection and SLA metrics
Unified Analytics

See the full picture

Stop piecing together CSV exports from multiple disjointed tools. Indexu provides a single source of truth for your entire support operation across every module.

  • Cross-Module Reporting track a conversation's journey from KB search to live chat to escalated ticket in one flow.
  • Measure AI Deflection accurately attribute resolved issues to your Knowledge Base or AI Copilot to prove ROI.
  • Operator Health Metrics monitor handle times, SLA breach risks, and individual agent performance across channels.

Enterprise-Grade Foundation

Built on a scalable architecture that respects your data security and operational needs.

Workspace Isolation

True workspace isolation for agencies and large organizations managing multiple brands from a single login.

Flexible Billing

Billing runs on Stripe and PayPal with usage limits and prorated upgrades.

Audit Logs & Compliance

Comprehensive immutable audit logs of all workspace activity, ready for SOC2 and GDPR compliance reporting.

See the full platform in action.

All eight modules share one workspace: chats, tickets, articles, and automations in the same place. Setup takes minutes.

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No credit card required. Free plan available.