AI Agents that resolve, route, and know when to escalate

Live Chat, AI Knowledge Base, Visual Workflows, Helpdesk & SLAs, unified in one workspace, with AI Agents you fully control on every channel.

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No credit card required. The Free plan includes the entire platform. Setup takes minutes.

app.indexu.com/app/live-chat
Indexu Live Chat inbox with an AI Agent conversation escalated to a human agent

What's inside the platform

8 channel types 8 AI providers pgvector RAG Realtime WebSockets Fail-closed workspace isolation

Everything You Need in One Platform

Eight modules that share one workspace, one inbox, and one customer history.

Connect with customers in real-time

Engage customers where they are. Bring Web Chat, WhatsApp, Telegram, and more into one realtime workspace.

  • Realtime Everything: Typing indicators, presence, and audio notifications over WebSockets.
  • Smart Routing: Departments with least-busy, round-robin, or manual assignment.
  • Proactive Triggers: Open the widget or send a message on page views, time on page, or exit intent.
See Live Chat in detail
Live Chat inbox in the Indexu workspace

Every channel, one inbox, one AI Agent policy

Web Chat, WhatsApp, Telegram, Facebook, Instagram, SMS, email, and custom webhooks funnel into a unified workspace. Each channel binds its own AI Agent and routing mode: AI first, human first, off-hours AI, or disabled.

  • Unified Context: See the customer's full history across all channels.
  • Signed & Verified: Provider webhooks are signature-verified and idempotent.
Web Chat WhatsApp Telegram Facebook Instagram Twilio SMS Email Custom Webhook
Per-channel routing
ai_first human_first off_hours_ai disabled

Your knowledge base gets smarter every day

Our pgvector hybrid retrieval finds answers in your docs and shows where they fall short. The AI Knowledge Gap Radar clusters unanswered questions and drafts the articles you need next.

  • Resolved Ticket Flywheel: Turn successful support conversations into new KB articles with one click.
AI Knowledge Gap Radar in the Knowledge Base

Build complex support flows in minutes

Use the Visual Workflow Studio to automate repetitive tasks. Hand conversations off from AI Agent to human based on sentiment, keywords, or SLA conditions.

  • Zero Code: Branching logic, conditions, and handoffs without writing code.
Condition node branching in Workflow Studio
8

Channel Types

8

AI Providers

4

Routing Modes

1

Line to Deploy

Three Steps to Your First AI Agent

From an empty workspace to a working agent on your channel.

1

Connect Your Channels

Embed the web chat widget with one line of code, connect WhatsApp or Telegram, and bind an AI Agent with the routing mode you want on each channel.

2

Ground Your AI Agent

Write articles, upload files, or crawl your public docs. Scope the agent to the right knowledge categories and set its confidence threshold.

3

Deploy & Measure

Test the agent in the studio, deploy it to your channels, and watch the Analytics Hub show exactly what gets resolved, routed, and learned.

One Workspace Instead of Four Tools

Chat, tickets, AI answers, and automation usually live in four separate subscriptions. Indexu covers all four areas natively.

Live Chat & Messaging

The inbox Intercom-style tools occupy, with every channel in one timeline.

Helpdesk & Ticketing

SLA timers, macros, and automations in the same workspace as your chats.

AI Knowledge Base & RAG

pgvector hybrid search with a crawler and Gap Radar built in.

AI Agents & Visual Workflows

Agent personas you control, bound to a drag-and-drop workflow canvas.

All four areas included in Pro at $29/mo

Built for the work support teams actually do

Three situations that shaped how Indexu works, from first deflection to enterprise SLA discipline.

Deflect the repetitive tier

Password resets, invoice copies, and "how do I" questions get answered by your AI Agent from your own knowledge base, with citations. The conversations that reach your team are the ones that actually need a human.

Close the content gaps

The Knowledge Gap Radar clusters the questions your articles fail to answer and drafts the missing pages, so the same ticket stops coming back every week.

Hold the line on SLAs

Timers that respect business hours, group round-robin routing, and a full audit trail give enterprise buyers the answers they look for before signing.

Simple, Transparent Pricing

Start for free on the full platform, upgrade when you need more room.

Free

A basic plan for small projects.

$0 /mo
  • Full platform: Live Chat, AI Agents, Knowledge Base, Helpdesk, Workflows, Portal
  • Up to 10 stored contacts
  • pgvector knowledge base with hybrid AI search
  • Web Chat widget + public Help Center
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Pro

Perfect for growing teams.

$29 /mo
  • Everything in Free
  • Up to 100 stored contacts
  • SSO (single sign-on)
  • All 8 channel types: WhatsApp, Telegram, Facebook, Instagram, SMS, Email, Webhooks
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Enterprise

For large scale operations with custom requirements.

$199 /mo
  • Everything in Pro
  • Unlimited stored contacts
  • Custom entitlement limits: operators, AI usage, crawler budgets
  • Custom LLM endpoints: OpenAI-compatible, Vertex AI, Bedrock
Contact Sales

Access is invitation-only while testing continues. Join the waitlist and we will email your invitation as capacity opens; plans only start billing once you are in.

See full feature comparison

Testing is underway. Get in line.

New workspaces join by invitation while we finish testing. Join the waitlist and we will email your invitation as capacity opens.

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Free plan available
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