A Branded Help Center Your Customers Will Actually Use
Give customers a self-service Help Center on your own domain, styled to match your brand, with deflection tools that reduce ticket volume.
Your brand, front and center.
Don't settle for a generic support portal. The Indexu Client Portal gives you full control over the look and feel, ensuring your customers have a consistent brand experience from your main website to your help center.
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Custom Themes & Colors Set your primary and secondary brand colors, upload your logo, and configure custom CSS to match your exact design language.
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Custom Domain Routing Host your portal on your own domain (like
help.yourcompany.com) for a smooth transition from your main product.
Stop tickets before they start.
A great help center shouldn't just exist; it should actively work to reduce your support load. Indexu's smart deflection features intercept customers right as they type out their problem.
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Full-Text Semantic Search Fast, accurate search that understands context and typos, guiding users instantly to the right article.
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Ticket Deflection Overlays As users type in the contact form, relevant articles are suggested automatically, often solving their issue before they hit submit. Track exactly how many tickets were prevented in your analytics.
Frictionless access for your customers.
Your customers already have too many passwords to remember. Indexu Client Portal uses secure, passwordless magic links to let them easily view their ticket status and history without the friction of account creation.
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Passwordless Magic Links Customers simply enter their email and receive a secure, expiring link that logs them straight into their portal to view updates.
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Complete Ticket Tracking Logged-in customers can view their full ticket history, check real-time status updates, add file attachments, and reply directly from the portal.
Everything you need for exceptional self-service
Built to help your customers self-serve and save your team valuable time.
Multi-Brand Portals
Manage multiple products or brands from a single Indexu account, each with its own uniquely branded client portal and custom domain.
Helpfulness Voting
Let users rate articles as "Helpful" or "Not Helpful". Use this feedback loop to continuously identify content gaps and improve your knowledge base.
Custom Domains & SEO Controls
Host your help center on your own domain with custom meta titles, descriptions, and Open Graph images so every article looks polished when shared on search engines and social media.
AI Search Summaries & Starter Prompts
Hybrid article search with an AI-summarized answer at the top, plus configurable starter prompts that guide first-time visitors to the right place.
Incident Banner & Feature Toggles
Broadcast ongoing incidents right on your help center, and switch knowledge base, ticket portal, or live chat widgets on or off per portal.
File Attachments
Customers can easily attach screenshots, logs, or documents when submitting a ticket or replying via the portal, providing agents with necessary context upfront.
Mobile-Responsive
The entire client portal is perfectly optimized for mobile devices, ensuring a flawless reading and ticket management experience on any screen size.
Analytics Tracking
Monitor search queries to see what your customers are looking for. Identify failed searches to understand exactly which new help articles you need to write.
Domain & Full Theming
Passwordless Ticket Access
Meta & OG Controls
Search Summaries
Launch your branded Help Center today
Give your customers self-service on your own domain, with magic-link ticket tracking and AI search summaries.