The AI Copilot That Makes Every Agent an Expert
Eliminate mundane tasks and improve response quality. Indexu's AI Copilot works alongside your team in real-time, offering smart suggestions, categorizing incoming tickets, and ensuring every reply is perfectly on-brand.
Always by their side. Never in the way.
An intuitive intelligence layer that embeds directly into the operator interface.
AI Observes Context
The Copilot continuously analyzes incoming messages, sentiment, past conversation history, and customer profile details.
Suggests in Real-Time
It instantly fetches relevant knowledge base articles and generates draft responses tailored to the specific context.
Agent Reviews & Sends
Operators remain in full control. They review suggestions, make tweaks if needed, clear safety checks, and dispatch the reply.
Smart Response Suggestions
Stop typing the same answers over and over. Indexu AI Copilot drafts comprehensive, accurate replies based on your existing knowledge base and previous resolved tickets.
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Context-Aware Drafting: adapts tone and content based on user sentiment and query context.
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Knowledge Base RAG: pulls directly from pgvector-powered RRF search across your articles.
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Confidence Scores: clear indicators showing how confident the AI is about its suggested answer.
Pre-Send Safety Checks
Ensure absolute compliance and brand consistency before any message reaches the customer. The Copilot analyzes every outbound message for potential issues in real-time.
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Credential Leak Prevention: automatically blocks or redacts API keys, passwords, and PII.
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Tone Analysis: warns agents if a draft sounds defensive, frustrated, or off-brand.
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Policy Violation Alerts: enforces refund limits, discount rules, and legal disclaimers.
Auto-Triage & Smart Routing
Never manually tag or route a ticket again. As soon as a message arrives, AI Copilot instantly processes it, applying multi-dimensional metadata to perfectly route it to the right team.
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Categorization: automatically assigns topic tags (e.g., Billing, Bug, How-to).
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Sentiment & Urgency: identifies frustrated users or critical issues and bumps priority.
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Workflow Triggers: feeds perfectly into Visual Workflow Studio conditions.
A Complete Intelligence Suite
Beyond simple drafting, Indexu provides AI operations tools tailored for enterprise support workflows.
Rephrase & Translate
Adjust any draft to a different tone (formal, friendly, concise) or translate it for global customers before it ever leaves the composer.
Macro Suggestions
The Copilot notices when a conversation matches an existing macro and surfaces it, keeping your best answers reusable.
Handoff Briefings
When escalating a ticket, the AI automatically drafts an internal note briefing the next tier agent on the issue and steps taken.
AI QA Audits
Automatically review a percentage of resolved tickets, grading agent responses for empathy, accuracy, and resolution speed.
Incident Detection
Identifies surging patterns across multiple tickets, automatically alerting operations managers of potential widespread outages.
Multi-Model Support
Bring your own model. Configure OpenAI GPT-4o, Anthropic Claude 3.5, or Google Vertex Gemini per workspace context.
Token Quota Management
Predictable AI billing with atomic token reservation and quota limits ensuring costs never spiral unexpectedly.
Copilot Actions
Inboxes: Chat & Tickets
Draft, Rephrase & Translate
Pre-send Safety Checks
Give your operators AI superpowers
Equip your human team with triage, drafts, summaries, and safety checks, while AI Agents handle the routine.