Privacy Policy
Last updated: May 11, 2026
This Privacy Policy describes how PT. Nicecoder Solusi Digital ("we", "us", or "our") collects, uses, and protects information when you visit our website (indexu.com) or interact with us regarding our software.
1. Information We Collect
Website Visitors: When you visit our website, we may collect standard web analytics data including IP address, browser type, pages visited, and referring URL. This data is collected through cookies and similar technologies.
Contact Form Submissions: When you request a demo or contact us, we collect the information you provide: name, email address, company name, and message content.
Customers: When you purchase a license, we collect billing information necessary to process your payment and deliver the software.
2. How We Use Your Information
- To respond to your inquiries and provide customer support
- To process license purchases and deliver software
- To send product updates and security notices (customers only)
- To improve our website and services
- To comply with legal obligations
3. Self-Hosted Software
Important: Indexu is self-hosted software. When you deploy Indexu on your own infrastructure:
- We do not have access to your Indexu installation
- We do not collect data from your customers or conversations
- All data processed by your Indexu instance stays on your servers
- You are responsible for your own data protection and privacy compliance
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist with payment processing and email delivery
- Legal authorities when required by law
5. Data Retention
We retain contact form submissions and customer records for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data. Contact us at hello@indexu.com to exercise these rights.
7. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify customers of material changes via email.
9. Contact Us
For privacy-related questions, contact us at hello@indexu.com.