AI Agents that resolve, route, and know when to escalate
Live Chat, AI Knowledge Base, Visual Workflows, Helpdesk & SLAs, unified in one workspace, with AI Agents you control on web chat and WhatsApp.
Invitation-only while we finish testing. No credit card required, and the Free plan includes the entire platform.
What's inside the platform
Everything You Need in One Platform
Eight modules that share one workspace and one customer history.
Connect with customers in real-time
Answer Web Chat and WhatsApp conversations from one realtime inbox, with an AI Agent in front when you want one.
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Live Presence: See who is typing, who is online, and hear new chats arrive the moment they do.
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Smart Routing: Departments with least-busy, round-robin, or manual assignment.
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Proactive Triggers: Open the widget or send a message on a page view or after a set time on the page.
Chats and tickets from every channel, one workspace
Web Chat and WhatsApp land in the live chat inbox, where each channel binds its own AI Agent and routing mode: AI first, human first, off-hours AI, or disabled. Telegram, Messenger, Instagram, SMS, email, and custom webhooks arrive as helpdesk tickets with two-way replies.
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Unified Context: See the customer's full history across all channels.
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No Duplicates, No Spoofing: Provider webhooks are checked against the channel's signature or secret and processed exactly once.
Your knowledge base gets smarter every day
Indexu finds answers in your docs and shows where they fall short. The AI Knowledge Gap Radar reads your recent tickets, suggests the articles you are missing, and drafts them for you to review.
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Resolved Ticket Flywheel: Turn a resolved helpdesk ticket into a draft knowledge article with one click.
Build support flows without writing code
Use the Visual Workflow Studio to script what your AI Agent does in a chat: ask questions, branch on the answers, call your APIs, and hand off to a human.
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Test Before It Goes Live: Run a flow in the simulator and watch each step before a customer ever sees it.
Channel Types
AI Providers
Routing Modes
Line to Deploy
Three Steps to Your First AI Agent
From an empty workspace to a working agent on your channel.
Connect Your Channels
Embed the web chat widget with one line of code, connect WhatsApp, and bind an AI Agent with the routing mode you want on each channel.
Ground Your AI Agent
Write articles and FAQs, or crawl your public docs. Scope the agent to the right knowledge categories and set its escalation rules.
Deploy & Measure
Test the agent in the studio, deploy it to your channels, and watch the Analytics Hub show how many chats AI resolves and which ones it hands off.
One Workspace Instead of Four Tools
Chat, tickets, AI answers, and automation usually live in four separate subscriptions. Indexu covers all four areas natively.
Live Chat & Messaging
The inbox Intercom-style tools occupy, for web chat and WhatsApp.
Helpdesk & Ticketing
SLA timers, macros, and automations in the same workspace as your chats.
AI Knowledge Base & RAG
AI answers grounded in your own docs, with a site crawler and Gap Radar built in.
AI Agents & Visual Workflows
Agent personas you control, bound to a drag-and-drop workflow canvas.
Built for the work support teams actually do
Three situations that shaped how Indexu works, from first deflection to enterprise SLA discipline.
Deflect the repetitive tier
Password resets, invoice copies, and "how do I" questions get answered by your AI Agent from your own knowledge base. The conversations that reach your team are the ones that actually need a human.
Close the content gaps
The Knowledge Gap Radar reads recent tickets for questions your articles don't cover and drafts the missing pages, so the same ticket stops coming back every week.
Hold the line on SLAs
Timers that respect business hours, group round-robin routing, and a full ticket activity trail give enterprise buyers the answers they look for before signing.
Simple, Transparent Pricing
The full platform on every plan, including Free. Upgrade when you need more room.
Free
A basic plan for small projects.
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Full platform: all 8 modules, AI Copilot and Analytics included
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All 8 channel types: web chat, WhatsApp, Telegram, Messenger, Instagram, SMS, email, webhooks
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1 user and 1 email inbox
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Unlimited stored contacts
Pro
Perfect for growing teams.
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Everything in Free
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10 users, each working live chat and helpdesk
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Up to 5,000 AI requests a month
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1,000 crawled pages a month
Business
For support teams running several inboxes.
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Everything in Pro
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25 users and 3 email inboxes
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Up to 20,000 AI requests a month
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3,000 crawled pages a month
Enterprise
For large scale operations with custom requirements.
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Everything in Business
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Custom limits: users, inboxes, AI requests, crawled pages
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Custom LLM endpoints on dedicated and on-premise deployments
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On-premise deployment available
Access is invitation-only while testing continues. Join the waitlist and we will email your invitation as capacity opens; plans only start billing once you are in.
Testing is underway. Get in line.
New workspaces join by invitation while we finish testing. Join the waitlist and we will email your invitation as capacity opens.